Privacy Policy
Last updated: January 2026
Fibre & Form ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at texturediagnose.info and engage with our carpet and upholstery restoration advisory services.
1. Information We Collect
We may collect information about you in several ways:
Information You Provide Directly
When you contact us through our website, email, or phone, you may provide:
- Your name, email address, and phone number
- Details about your carpet or upholstery damage (including photos, descriptions, location, and fibre type)
- Information about your property (room inventory, dimensions, carpet age)
- Your role (homeowner, tenant, landlord, property manager)
- Any other information you choose to share in your inquiry
Information Collected Automatically
When you visit our website, we may automatically collect certain technical information:
- Your IP address and browser type
- Pages you visit and time spent on our site
- Referring website and links you click
- Device type and operating system
- General geographic location (city/country level)
This information is collected through standard web server logs and may include the use of analytics tools to understand how visitors use our site and improve our services.
2. Cookies and Similar Technologies
Our website may use cookies and similar tracking technologies to enhance your experience. These may include:
- Essential cookies: Required for basic website functionality
- Analytics cookies: Help us understand visitor behaviour and site performance
- Preference cookies: Remember your settings and choices
Most web browsers allow you to control cookies through their settings. You can choose to disable cookies, though this may affect your ability to use certain features of our website. We do not use cookies to track you across other websites for advertising purposes.
3. How We Use Your Information
We use the information we collect for the following purposes:
- To respond to your inquiries and provide diagnostic advisory services
- To assess your carpet or upholstery damage and recommend tailored recovery solutions
- To understand fibre types and damage severity relevant to your situation
- To improve our website, services, and diagnostic guidance
- To communicate with you about your inquiry or our services
- To comply with legal obligations
- To prevent fraud or misuse of our services
We will not use your information for marketing purposes unless you have explicitly consented to receive communications from us.
4. Sharing Your Information
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
- Service providers: We may engage third-party service providers (such as email hosting, website analytics, or data storage providers) who are contractually obligated to use your information only to provide services to us and to maintain confidentiality.
- Legal compliance: We may disclose your information if required by law, court order, or government request.
- Business transfers: If Fibre & Form is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
Any third-party service providers we engage are required to maintain the confidentiality and security of your personal information.
5. Data Retention
We retain your personal information for as long as necessary to provide our advisory services and fulfill the purposes outlined in this Privacy Policy. Specifically:
- Inquiry and diagnostic information is retained for up to 24 months to support ongoing advisory relationships and improve our service recommendations
- Contact information may be retained longer if you have consented to receive updates about our services
- Analytics data is typically retained for up to 12 months
- You may request deletion of your information at any time, subject to legal retention obligations
6. Data Security
We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:
- Secure transmission of data via HTTPS encryption
- Restricted access to personal information by authorized personnel only
- Regular security assessments and updates
However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of any passwords or access credentials you use.
7. Your Privacy Rights
Depending on your location and applicable laws, you may have the following rights regarding your personal information:
- Right of access: You may request a copy of the personal information we hold about you
- Right to correction: You may request that we correct inaccurate or incomplete information
- Right to deletion: You may request that we delete your personal information, subject to legal retention requirements
- Right to object: You may object to certain uses of your information
- Right to data portability: You may request your information in a portable format
To exercise any of these rights, please contact us using the details provided below. We will respond to your request within 30 days or as required by applicable law.
8. Children's Privacy
Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected information from a child under 13, we will take steps to delete such information promptly. If you believe we have collected information from a child under 13, please contact us immediately.
9. Third-Party Links
Our website may contain links to third-party websites. This Privacy Policy applies only to our website and services. We are not responsible for the privacy practices of other websites. We encourage you to review the privacy policies of any third-party sites before providing your personal information.
10. International Data Transfers
Fibre & Form is based in Singapore. Your information may be stored and processed in Singapore or other jurisdictions where our service providers operate. By using our website and services, you consent to the transfer of your information to countries outside your country of residence, which may have different data protection laws. We will ensure that any such transfers are conducted in accordance with applicable privacy laws.
11. Contact Us
If you have questions about this Privacy Policy, wish to exercise your privacy rights, or have concerns about how we handle your information, please contact us:
We will respond to your request within 30 days of receipt.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by updating the "Last updated" date at the top of this policy and, where appropriate, by providing additional notice (such as via email or a prominent notice on our website).
Your continued use of our website and services following any changes to this Privacy Policy constitutes your acceptance of the updated policy. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.